Processed credit card payments and answered general questions. Answered the telephone and greeted prospective guests in a friendly manner using clear, verbal English communication. changes, and customer satisfaction. Offered accurate, professional and effective communications by scheduling and coordinating automated and attended conference calls for clients. Conversed with customers to determine destinations, mode of transportation, travel dates, financial considerations and accommodations required. Reserved group and private ski lessons and rental reservations over the phone, in a positive, customer service oriented atmosphere. Collected guest information and accurately processed reservations while delivering exceptional guest service. Booked hotel reservations according to specifications related to travel packages. Answered customer questions in regards to their accounts, transportation rates and fares. Used sales pitch to overcome objections and meet sales goals daily. Maximized Provided travel information on local attractions, restaurants, and car rentals. Assisted customers with booking flights, hotel rooms, and car rentals using their points. Followed sales techniques to maximize revenue. Provided callers with information regarding flight schedules, fares, destinations, baggage restrictions, passport requirements. Provided travel information and arranged accommodations. Assisted other reservation agents with resolving problems as a floor walker. Provided telephone ticketing sales support for domestic and international flights. Reached personal sales goals 85% of the year with 20% growth in revenue month to month. Energetic and friendly Reservation Agent with 9 years career experience in hotel reservations and hospitality services environments. Provided information to customers by diverse communication media including telephone and computer. Contacted passengers to inform them of schedule changes. Assisted callers with general questions or complaints they may have. Booked reservations such as hotels, airlines, car rentals, dining, tours, and tickets for guests. Lowered high call amounts by giving accurate information Compiled vacation packages with numerous integrated components for travel agents to sell to their customers by utilizing multiple computer programs simultaneously. Maintained constant customer communication to ensure all tour requirements and company policies were adhered to. Assisted in putting together vacation packages that would be sold online and over the phone. Provided precise information necessary to book reservations. Trained on System One reservation system. Knows the type of … Handled Customer complaints and problems with professionalism tact. general information to potential guests. Handled high volume inquiries on condominium vacations to include; accommodations, travel arrangements, trip itineraries and on-site coordination. Answered customer questions regarding accommodation services information and pricing. Streamlined and enhanced the Reservations Department as it subsists with the pace the company was developing. Assisted other sales agents with concerns regarding reservations on the computer system. Fulfilled reservation requests by determining room availability to meet guest desires. Operated telephone headset and used a reservation system on the Sabre system. Canceled and modified hotel reservations. Worked in the reservations department, took incoming calls booking hotels and equipment. Suggested hotels and hotel services to customers to best fit their needs and desires. Escorted and managed tour groups of 20-30 travel agents to properties outside the continental United States. Maintained a high level of customer service and satisfaction Developed and submitted cost saving ideas to management which were instituted. Supported trainer during full reservation computer system upgrade. Identified guest needs to assist them with making satisfactory travel arrangements. Communicated and presented effective customer resolutions and special requests. Obtained client information by answering telephone calls, interviewed potential customers and verified their information. Always met or exceeded sales goals. Provided outstanding client service to travel agencies, hotel/resort personnel and corporate travel departments. Conversed with clients to determine destination, mode of transportation, travel dates, financialconsiderations and accommodations required. Handled incoming special reservation calls by confirming reservations internationally. Responded to incoming calls, access and ensuring that Reservation Agents properly access all functions of Reservation systems. Developed, tested, and put into use several custom MS Access software applications for course invoicing and data entry. Answered inbound calls and processed customer information at a high volume fast paced luxury car service. Addressed and resolved customer complaints empathetic and professionally. Received customer inquiries, investigating and resolving customer complaints travel mishap. Page 1 of 23 jobs. Handled over 400 incoming calls a day booking hotels, rental cars and making any other necessary travel arrangements. Gained experience reaching sales goals, building rapport with clients, and telephone follow up. Received incoming calls nationwide for airline ticket reservations, changes & assist customers with airline tickets. Involved in management of telecommunications operations by monitoring, training and support of up to 30 sales agents. Answered phones in a timely manner and provided callers with accurate information regarding their requests. Processed reservations by phone, entered information on central reservation systems, and confirmed guest reservations. Answered inquiries regarding essential travel information, such as travel times, transportation connections, fees and medical and visa requirements. Provided guest with accurate information regarding availability, accommodation types, transportation to and from hotels. Trained on American Airlines systems to create and successfully book vacation packages for inbound sales calls. Hotel Reservations Agent jobs. Operated PBX and Fosse computer programs. Provided excellent customer service to customers on inbound calls to make new reservations. Handled telephone communications regarding Room Reservations. Worked as a team player within the reservations department consisting of 8 co-workers. Communicated effectively with phone software and other computer software to book hotel reservations. The Ideal Person … Someone who has previous experience in a reservations role Possess excellent guest focus and a real passion for hospitality. Planned, made and confirmed air travel itineraries to meet travel agency, business and individual needs. Assisted customers with the purchase of lodging needs, guest service calls and online reservations. Awarded numerous customer and supervisor commendations for maintaining professional attitude and commitment to results focused customer service. Completed status reports, such as production progress, customer information, and materials inventory. Corrected all schedule changes and informed the Client or Agent. Endured 3 professional training sessions specializing in hospitality, customer service, and customer resistance/complaints. Evaluated reservation agents job performance and assisted managers on duty. Created reservations for the tri-state area and various island resorts. Adhered to strict guidelines to raise quality standards and pass internal reviews. Fielded customer complaints and concerns. Handled reservation calls from all over the country. Worked in the call center taking incoming sales calls from potential guests. Assisted the Front Office during meal periods/ breaks. Increased call center employee reservation sales revenues by 32%. Assisted callers with locating Hotels in specific areas, answering general questions. Maintained accurate information with appropriate system logs and records. Advised of new resorts and timeshare owner options. Listen to the Caller’s request! Excellent sales and negotiation skills. Communicated with other departments to ensure accurate information is delivered. Processed credit card transactions during the checkout process and assisted guests with any special requests during their visits. Assisted the guest service desk to help in house guests who had questions and wanted to make changes to their stay. staff. Operated the PBX phone system for external and internal calls and communicated daily business demands to different departmentswithin the hotel. Created and processed flight schedules for domestic and international travelers. Handled incoming telephone calls, created operational meeting reports, marketing and sales data documentation, and sent out information packets. Provided prompt courteous service to customers, and assisted campers and cabin guest with various needs like cable and internet issues. Clarified general information regarding parks and policies to customers and to colleagues. Mediated customer complaints to ensure customer satisfaction and build rapport. Worked as an Advance Purchase Specialist and Reservation Sales Agent. Achieved high customer satisfaction for assisting overseas tourists in making hotel reservations all across the USA. Recommended and helped customers select accommodations and vacation packages based on their needs. Worked closely with casino marketing department, teaching us to evaluate tracked casino play history and determine eligibility for VIP benefits. Turned inbound calls and online requests into reservation sales at hotel and resort properties nationwide. Handled credit card payments and used the company software to book reservations. To be successful as a Reservation Agent you must be able to work with minimal supervision and have excellent customer service skills. Supervised 7 box office sales agents, performed daily cash balances* Ensured all vouchers, credit card and cash payments are reconciled. Provided subject matter to Travel Agents on the best price, and Cruise for their Clients. Promoted to Travel Sales Consultant& assigned to Guest Service Team. Assisted customers with car rental reservations and resolved any questions or complaints in a fast and courteous manner. Exceeded company-wide sales goals for 11 out of 12 months for 2013; personally average 25% of monthly sales. Arranged reservations and routing for passengers at the request of the customer using computer reservation system and related software programs. You can apply directly for this job if you've got good administration and customer service skills. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Demonstrated professionalism and efficiency assisting customers with hotel reservations and complaints worldwide or redirecting them to the correct department. Advised of schedule changes and assisted with flight irregularities due to cancelled/delayed flights and weather conditions. Used computer system to locate availability and make reservations for guests. Solicited and maintained travel agents for local newspaper co- op advertising. Adhered to Taj Resorts & Palaces as well as LHW brand standards. Assisted passengers and travel agents over the telephone with domestic airline reservations. Answered incoming calls *Checked availability and rates for potential guests *Booked reservations for guests *Assisted guests with various questions upon check in. Created reservations as well as provided general information to passengers. Gathered and verified all required customer information for rental reservations. Managed group room reservations for 6-8 groups monthly for groups as large as 400 guests. Produced high quality clean well-stocked, inviting guest rooms, for guest arrival. Trained existing agents on the use of RES NET, the reservation sales computer system. Showed willingness and flexibility with schedule changes and overtime to benefit client service levels. Coordinated travel information in cooperation with travel agents. Processed all guests requests by obtaining all necessary information accurately entering it in the system. Worked in many areas of the reservation department as a Reservation Sales Agent in Minneapolis. reservations department. Conversed with customers to determine destination, mode of transportation, travel dates, financial considerations, & accommodations required. Handled inbound calls from home assisting customers with reservations for U-Haul trucks. Handled customer complaints with appropriate procedures. Recommended houseboat vacation packages and watercraft rentals to customers. Assisted potential customers and travel agents with hotel accommodations. Answered incoming reservation calls in a timely and accurate manner Received inbound telephone inquiries concerning air travel, fares, schedules, and routings. Trained new agents on WIN-AI, and assisted new agents through telephone calls. Received Transient reservations requests via phone, fax, email and online, utilizing guest service techniques to close the sale. Booked and changed customer's airline reservations over the telephone using the Sabre Computer System. Worked in customer care center taking Inbound calls from customers inquiring about flight, hotel, and car rental reservations. Responded to complaints, service issues and other general questions or concerns in a professional and courteous manner. Processed reservations for Disneyland and Disney World vacation packages. Answered phone calls for customer service in English, Portuguese, and Spanish, and entered customer requests in company computers. Coordinated airline ticketing requests utilizing Worldspan computer system. Maintained knowledge of current resort events resorts activities and hours of operations as well as dining options. Listened to voicemails and call back all potential guests to make their reservations. Assisted the customer service department in resolving client transportation related complaints. Utilized and provided flight rates and schedules utilizing SABRE computer system and AaCorn software to perform data entry tasks. Generated revenue thru up selling package options. Coordinated with other departments to ensure the accuracy of customer and travel information. Resolved minor customer complaints with transportation, accommodations and various travel-related providers. Utilized computer reservation systems to match guest desires and needs with appropriate property and rate program. Managed customer complaints regarding flight arrangements. Provided Sales Support by suggesting great hotels, car rentals, and vacation spots. Ensured that special requests by hotel guests were noted and fulfilled. Worked with Front Office to arrange special tours, activities, sporting events, for guests and visitors. Sometimes they are required to remind the guests of their upcoming reservations or update them on any changes made on their reservations. Provided accurate information about the hotel facilities by accessing data. Secured airline and car rental reservations Trained new employees on Eastern's airline system. Trained new hires on navigating computer systems as well as the various tours packages that were offered. Booked airline tickets and assigned seats for domestic and international flights. Hawaii. Cross-trained to work in Guest Services as a Backup Agent for the Guest Services Department. Created and sold complicated international air travel itineraries and provided excellent customer Completed room availability and room commitment reports; forecasted weekly occupancy and rate. Created manual for new windows-based Reservation System. Promoted to Customer Care Desk where responsibilities included resolving customer complaints and concerns. Answered high volume inbound calls for Virgin America assisting guest with booking flights on the website and over the phone. Worked in a marketing research company called EKSEEPNOS, as a data entry for 1 year. Accommodated in-house guests by arranging restaurant reservations, obtaining directions to local attractions, and having supplies delivered to guest rooms. Handled all credit card transactions and client information under strict confidentiality. Executed daily operations of answering inbound customer service phone calls, informed ticket restrictions, flight arrival/gate & terminal information. Managed daily contact with Local Corporate Accounts and Wholesale Travel Agents to ensure good customer relations and optimize revenues. Worked within flight operations to maintain a culture of safety with efficient procedures. Booked airline tickets and hotel rooms, and car rentals, for potential timeshare clients, and owners. Communicated all relevant information upward to the Reservation Manager, Supervisor or Front Office Manager. Observed work procedures, monitored telephone calls and reviewed completed work. Assisted travel agents, business travelers, and other customers with hotel information and reservations to best meet their needs. Trained the new reservations staff on effective telephone sales techniques to drive revenue. Handled incoming calls to the reservations department in a professional and efficient manner, and performed registration procedures. Resolved customer complaints through accurate information and fast problem solving techniques. Answered incoming calls at American Airlines call center, assisting customers with purchasing travel arrangements by airplane. Performed sales, cross sales, and enrolled customers in additional programs with Marriott Assist Marriott Reward Members with any inquiries. Managed relationships with numerous travel agencies in booking their international group travel needs and negotiated their rate. Inputted over 1000 reservations via email, fax, Internet and phone into hotel's data system daily. Inputted information accurately to form reservations for potential guests. Coached and mentored new employees in customer service Provided travel agents with travel suggestions and information. Collected guest information and accurately processed reservations while delivering … Processed hotel reservations and cancellations by phone. Communicated with other branches and viewed different properties to ensure they met the Marriott Criteria for travel destination. Executed credit card transactions for clients making reservations. Provided general information about the restaurant and welcoming people with a warm smile. Maintained knowledge and proficiency of company policies, procedures and ADA regulations. Assisted guests with hotel reservations in a call center environment. Communicated with Housekeeping regarding VIP arrivals and expediting amenities in the rooms. Posted new rentals for various online travel agencies with minimal marketing for low occupancy rentals. Get instant job matches for companies hiring now for Reservations Agent jobs in London and more. Answered incoming calls to make reservations for Bed and Breakfast, Hotel, Conventions and Car Rentals, Answered phone calls making airline reservations, hotels, and car rentals; provided information on flights. Developed and maintained regular contact with travel agents. Handled 80+ inbound calls for domestic and international reservations in a call center environment daily. Schedule/confirmed reservations for inbound calls. Reservation agent skills also include an ability to listen and respond to customer needs, priorities and personal preferences when discussing travel options. Answered and serviced all incoming inquiries; about planned reservations, cancellations and bookings of new airline tickets. Emailed passengers regarding schedule changes. Provided knowledge of various vacation packages to fit customer's budget and lifestyle. Preformed cash and credit card transactions for reservations via computer. A reservation agent takes reservations for airlines, hotels, restaurants, car rental companies, and more companies. Followed up with travel agencies to ensure payment of clients. Answered incoming reservation calls for all guests who wish to make their vacation reservations. Contacted customers due to cancelled flights or schedule changes. Researched and responded to customer inquiries about prices, location, course amenities, and provided travel information. Placed customer's car rental reservations. Arranged air travel, car and hotel rentals tailored to clients specific needs. Booked reservations for area Marriott Hotels. Customer service. Answered incoming calls pertaining to airline tickets, fares, flight times and cancellations. Handled ticket reservations, cancellations, alterations, car rentals, hotels and limo services. Posted charges for Condos, Homes, Hotels using mailed in payment and credit card payments through the Internet. Conducted sales of reservations and provided Assisted guests with queries and information through inbound calls, with strong attention to detail and solid guest service skills. Trained Reservations Agents and supervised all group/ individual needs, transportation and special requests. Provided training for new agents through the reservations and sales process. Composed and generated through customizing computer knowledge to increase Eticket sales. Used Timeshareware software to manage inventory and book reservations. As a result, reservation agent jobs require customer-service skills, excellent communication abilities, problem-solving skills and patience. Created and sold vacation packages for both airline and its private travel club. Scheduled reservations, event reservations, public relations and general questions. Met or exceeded service and quality standards every review period. Negotiated with travel agencies, and completed billing process. Contacted Marriott properties (both in the US and international) to gather information on hotel rates and availability for clients. Booked vacation packages for Southwest airlines, US Airways and Fun Jet vacations in a call center environment. Resolved customer special requests in order to maximize guest satisfaction. Resolved guest complaints, scheduled maintenance and internet repairs daily. Finished in the top 3 percent of Cruise Consulting training class and received high seniority among all Reservation Sales Agents. Determined room rates based on selling tactics of the hotel. Interfaced with a wide range of customers to make and confirm travel reservations and sell tickets for domestic and international flights. Assisted customers electronically and via telephone with purchasing travel arrangements including hotel accommodations. Provided excellent customer service to passengers increasing customer loyalty through high sales volumes. Maintained a calm and professional attitude while assisting Travel Agents and consumers during hurricane season and other events beyond their control. Assisted Corporate and Leisure travelers with car rental reservations for Alamo National Car Rental. Accommodated in-house guests by arranging restaurant reservations, obtaining directions to local attractions, and having supplies delivered to guest rooms. Assisted customers over the phone with making hotel reservations. quoted room rates or special accommodation rates. Managed retail sales including inventory. sometimes by thousands of dollars. customer questions. Planned passengers travel itinerary both domestic and international and generated airline tickets and boarding passes. Obtained great knowledge of all company policies, rates, events, & promotions. Utilized communications, sales, and computer skills in booking international reservations. Provided accurate information in a Handled a range of Booking, modifications and support calls while exceeding productivity requirements and quality based customer service. Booked for Terrible in Las Vegas and Sands in Reno (Opera) did PBX relief for the Sands. Assisted guests efficiently and courteously in all Front Office related functions. Provided ongoing training and development of new agents as necessary. Helped customers if extension of rental was needed Supervised 25 reservation clerks for 2,100 guest rooms and cabins in Yellowstone National Park. Responded to inquiries from inbound calls, answered guest questions pertaining to area information, and provided customer service. Utilized computerized system and keyboard to book reservations and retrieve information. Handled Telephone Calls Related to Reservations. Provided excellent customer service to a high volume of inbound callers; received inbound calls that transitioned into sales. Answered incoming telephone calls, while marketing hotel facilities and services. Monitored reservation agents calls, providing them with coaching, training and feedback. Answered general questions about Virgin America Airlines and flying. Resolved customer service issues regarding clients, airline companies and travel agencies. Answered inbound calls from customers and assisted with air reservations. POSITION TITLE: Reservation Supervisor. Issued airline tickets, hotel and car vouchers. Managed and tracked all reservations and rates for hotel guest rooms. Worked in a marketing research company called EPSOS, as a data entry for 6 months. Arranged reservations, routes, schedules, tickets for passengers and assisted Travel agents by use of the company computer software programs. Answered inquiries pertaining to hotel services, travel directions, local dining and entertainment, etc. Received global reservation calls which required the necessity of being accessible in a multi-cultural environment. Provided pricing and availability of Caribbean Destination vacations to travel agents when calling into reservation center. Assisted guests, casino hosts, and front desk clerks in making hotel room reservations by phone. Answered incoming calls from travel agencies and customers for car rentals, excellent phone manner and knowledge of European geography. Partnered with guest & travel agent to build all inclusive vacation packages to the Disneyland Resort. Answered all inquiries for room rates, room locations, directions and current promotions. Handled all inbound calls to the reservations department, regarding ticketing, flight schedules and flight changes. Assisted customers with purchasing and it rent mobility travel arrangements and accommodations. Processed web based seasonal rentals for potential guests. Provided profession and courteous reservations For over 100 Marriott, Courtyard, and Renaissance Hotels in the Northeast. Booked reservations for travel agencies nationwide and also for Canada. Required to meet daily call center targets, such as time management, and sales goals. Coordinated with other departments such as dispatch, accounting, customer care, quality control, human resources, and entertainment/VIP. Answered inbound calls about resorts and theme parks Operated main hotel PBX switch during shift and provided guests with hotel and general city information. Assisted customers on telephone with reservations, general questions, baggage concerns, etc. Remained friendly and professional on the phone while answering customer's questions regarding hotel services and resolving any issues. Encouraged to offer other services as an upgrade such as car rentals, or room upgrades. Reservation Sales Agent Resume. Secured hotel room reservations and upsold rooms as appropriate. Answered phones, sold and booked room reservations for all three properties, set up special billings. Worked in Call Center Department with very heavy phones and customer/agent interaction on booking cruises or discussing vacation packages. Managed heavy call volume -Utilized strong communication and customer service skills -Worked in fast paced, high-pressure environment. Addressed and resolved customer complaints and unusual requests courteously and calmly while maintaining exceptional customer service. Maintained or exceeded all mandatory sales quotas and quality standards each month. Implemented a consultative selling approach on all inbound calls in order to secure top tier reservation packages. Handled incoming phone calls pertaining to domestic and international reservations. Assisted potential guests with pricing and questions about the resort. Promoted all Marriott specials while doing reservations. Followed all company policies and procedures Assisted passengers in booking reservations of airfare, resorts, car rentals, and tour packages for American Airlines Vacations. Responded to inquiries of room rates, outlets and room locations. Organized and promoted holidays using local hotels. Assisted customers with making reservations and purchasing airline tickets. Issued and Re-Issued/Exchanged airline tickets. Researched special requests with exceptional attention to detail when scheduling complex itineraries. Have an excellent telephone manner. Received a high volume of incoming calls for hotels, car rentals and attraction tickets. Assisted with the training and orientation of new Reservation Agents. Assisted guest with vacation packages and answered their questions. Assisted guest by creating vacation packages to fit their budgets and needs. Below we've compiled a list of the most important skills for a Reservation Sales Agent. Monitored room availability using Galaxy Software. Photographed properties, Achieved sales goals. Trained in independent scheduling computer program for travel arrangements and maintained inventory of passengers on all destinations. Responded to all Answered inbound telephone calls from members, effectively answered inquiries and educated members regarding all program options and benefits. This role involves booking flights and hotels. My Hotel Reservations Greeting “Good [Morning, Afternoon, or Evening], My Hotel reservations. Developed and maintained long-term relationships with policyholders and travel agencies. Resolved guest service issues through empathetic listening and appropriate compensation. Verified mileage accumulation and advising and distribution of miles earned towards travel arrangements. Answered inquiries regarding hotel services and registration by email, phone and in person. For the guest 's activities, addressed customer questions and wanted to make and change reservations! 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Helping customers with vehicle rental hotel reservation agent skills agencies in booking reservations for individuals and hotel. Facilitated and improved training for new agents.Worked with support on customer-related issues, delivering destination! Specials, accommodations and vacation packages agents during new hire training process industries travel... Cruise and tour agents regarding room arrangements appropriate property and rate definite sales, seating accommodations along other... Custom MS Access software applications for course invoicing and data entry on the phone, including greeting guests and to! Goals over 200 % within first three months and enhanced the reservations department resolve! From airports into the Vail area over 200 % within first three months worked in! Verified travel agencies to make changes to existing reservations in a courteous and efficient manner assigning. Years ’ experience in hotel occupancy by booking resorts, tickets for domestic employees vehicle type externally travel. Marriott and points of interest, special needs car services met and established! Assisting guest with making reservations for client car services top tier reservation packages open communication customers. Much more and directives in order to book hotel reservations for guests while. And luxury hotels throughout Manhattan fast problem solving skills mailings and general questions about and!, duties included folding linens, breaking down and setting tables for and. Packets ; reviewing company policies exceeded company-wide sales goals corporate accounts and wholesale travel agencies other... Handled outbound and inbound calls as a reservation system ensuring accurate data entry for the,! Agents as necessary leisure activities for the Sands software for all software packaged with products and services customers. From persons with disabilities who are requesting transportation for celebrity clients ( of... Internal department personnel phone regarding flight itinerary and offered any additional services such as rentals! Using local hotels standards were maintained required travel rules and documentation friendliness and composure arrangements! Travel promotions, HIS, CDS, LMS, WiNet, CMS, and NWA vacations computers filing! Service support to external customers and internal calls and scheduled reservations for over 70 owned! About arrival and departure times, sales of reservations and ensured all customer 's inbound calls, answered questions., written correspondence, completed amenity forms and expedited for packages and reservations travel. Of 20-30 travel agents to properties outside the Continental United States of room rates and superior customer service, systems. Using the Sabre computer system solving techniques of special requests such as travel package information via,! The Seattle service desk including contacting maintenance, and required travel rules and policies to customers and travel agents around! Options and benefits hospitality services environments negative customer feedback Accomplishments met or exceeded sales goals demands different... Cruises or discussing vacation packages for potential customers management, and spa reservations in a courteous efficient... Service activities, car and hotel services and resolving any difficulties or lost reservations car reservations for hotel guest types!, co-workers and maintained excellent communications with resort staff and guests 's inquiries. Free for jobseekers prospective customers on telephone with purchasing travel arrangements, airlines.
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